Royal Marine Hotel
The wellbeing of our guests and staff is of paramount importance and we are closely monitoring the Government and World Health Organisation’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines.
Our Cancellation Policy:
In response to changing marketplace conditions we are committed to ensuring our customers experience flexibility during these challenging times and as such are implementing the following policy:
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes as long as the change is made up to 7 days prior to arrival. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks.
For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organiser or the hotel.
For group organiser questions on terms and conditions of group contracts, please contact the hotel.
Our Commitment to Cleanliness:
We take standards of hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and staff. On a daily basis, our hotels are working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps include:
Staff Health, Safety and Knowledge: Hotel staff – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:
Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. Our staff are reminded that cleanliness starts with hand washing and this is to be implemented and carried out at regular intervals in line with current guidelines.
Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel staff are also completing enhanced COVID-19 awareness training.
Cleaning Products and Protocols: Our hotels use cleaning products and procedures which are effective against viruses, including:
Guest Rooms: Hotels use cleaning and disinfecting procedures to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms and even room keys.
Back of House: In the spaces where staff work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like staff entrances, locker rooms, laundry rooms and staff offices.
For the most updated information, please refer to https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response or your local health authority.